Keeping up with KIA: KIA’s update on COVID-19

Toronto, Ontario — KIA Canada has released tips for the automotive industry amid the COVID-19 crisis.

“Following guidance from local government and public health authorities, we understand that practicing social distancing and reducing public gatherings in our corporate offices and dealerships is critical,” said the company in a media release.

“Kia Canada was quick to respond to COVID-19 by suspending all non-essential business travel in our corporate offices and as the situation evolved, we immediately implemented a remote work program so that our corporate office can continue to support our customers and dealers while limiting physical interaction.

“We are hopeful the early measures we have taken at Kia Canada will help to maintain the safety of our employees and make an impact in limiting any potential spread of the virus,” said the company.

Kia’s roadside assistance continues to be available 24/7, vehicles will be towed to the closest open Kia dealership.

At the time of writing, a number of Provinces have called for non-essential services to be shut down. Kia assures its customers that the Parts & Service operations of a dealership are considered essential services and as such are permitted to remain open to handle any urgent situations you might have.

Depending on the Province, some Kia dealerships have adjusted their hours of operation temporarily.

Kia has advised its dealerships to listen to their public health offices, practice social distancing and take the necessary precautions for their people and their customers. Keep in mind that our dealer partners are independently owned and operated and may take decisions based on their specific local situation.

“We know this situation will continue to evolve and we will do our very best to update you as things change. There is no doubt, we are in unchartered territory, but we will make it through this together,” said Elias El-Achhab, vice president and COO of Kia Canada.

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