Finding the ‘Sweet Spot’: Customers still crave human interaction in claims
Toronto, Ontario — Despite the uptick in virtual claims amid the COVID-19 pandemic, consumers still crave human interaction in their claims interactions, according to an
Vive le Verdict: Quebec estimator sees ‘total victory’ following insurer complaint
Trois-Rivières, Quebec — Trois-Rivières, Quebec-based estimator Stéphane Lachance can breathe a sigh of relief after a lengthy deliberation process regarding a complaint Intact Insurance filed
Electric Allowance: Saskatchewan EV tax effective Oct. 1, 2021
Regina, Saskatchewan — Saskatchewan Government Insurance (SGI) is collecting the newly introduced $150 electric vehicle road-use fee on behalf of the Government of Saskatchewan for
Subro’s Start: Tractable launches AI Subro, solution for auto insurers to recover loss and reduce loss ratios
London, United Kingdom — Tractable launched AI Subro last Friday, touting the product as “a new solution that will help US auto insurers resolve subrogation
United Front: Your Car. Your Data. Your Choice. gains attention from insurers
Toronto, Ontario — The ongoing issue of vehicle data ownership within the automotive aftermarket between manufacturers and car owners has also has caught the eye
The Gecko Gets Thinkin’: GEICO to use Tractable AI in estimates
Maryland, U.S. — Geico—the no. 2 auto insurer in the United States—will use Tractable AI Review photo estimating to re-check estimates, according to a press
A Mass-ive Remark: Massachusetts association slams DRPs in position statement
Boston, Massachusetts — The Alliance of Automotive Service Providers of Massachusetts (AASP-MA) has issued a statement confirming it will represent both direct repair program (DRP)
Electrifying Insurance: Rivian offering in-house insurance, not yet available in Canada
Irvine, California — Rivian has announced its in-house insurance coverage is now available in 40 States, though the program is not yet available in Canada.
Token of Trust: CAA named most trusted brand in Canada by Gustavson Brand Trust Index
Toronto, Ontario — The Canadian Automobile Association (CAA) has been named the most trusted brand in Canada for the second year in a row in
A Dollar for Your Dreams: B.C. woman left puzzled after receiving $1 ICBC rebate cheque
Victoria, British Columbia — As residents of British Columbia await their Insurance Corporation of British Columbia (ICBC) rebate cheques to materialize, one B.C. woman is
Credit Cleared: RSA Canada receives approval for credit-score based auto insurance in Nova Scotia
Halifax, Nova Scotia — Nova Scotia’s insurance regulator has approved RSA Canada’s introduction of a Quality Rating Factor (QRF), which uses credit scoring for rating
Ready, Set, Rebates: SGI to pay out $285 million in one-time rebates to Sask. drivers
Regina, Saskatchewan — Saskatchewan Government Insurance (SGI) will be issuing rebate cheques totalling $285 million to eligible drivers in the coming months The rebates come
