
REAL TRUST IN AI
The results of a consumer survey from Solera showed that 79 percent of drivers would trust an AI to handle the entirety of their claims experience. According to the latest edition of Solera Innovation Index 2022, a seven percent year-over-year increase in comfortability with fully AI-driven claims management has been observed. Regarding the potential elimination of human error from the claims process, 65 percent of respondents said they would choose a repairer using AI to minimize the risk of error in the claims process.