CCS Fall Network meeting focuses on insurance performance

Consolidated Collision Services (CCS) recently held its Fall Network Meeting at the Paramount EventSpace in Woodbridge, Ontario.

By Tom Davis

Woodbridge, Ontario — November 21, 2017 — No one plans ahead like the the people who work in insurance. Consolidated Collision Services (CCS) recently held its Fall Network Meeting at the Paramount EventSpace in Woodbridge, Ontario, with a focus on insurance, KPIs, and industry trends. Facilitated by Mike Beier, General Manager of CCS, the insurance industry is looking towards the future. Beier presented attendees with an update on the growth of the CCS Network, shared its current market strategy, and discussed plans for 2018 and beyond.

A total of 55 members attended the event, representing 36 different dealers within the CCS group. Seven of the attendees were new members experiencing their first CCS performance meeting. One of those new members, Ray Lavoie, Collision Centre manager at Forbes GM in Waterloo, stated: “The CCS network meeting was filled with innovative dealer and collision centre managers who were willing and excited to exchange ideas and best practices. It’s a great place to learn from my fellow colleagues as well as network with like-minded industry people.”

The day included an exclusive invite-only lunch where members were able to connect with industry vendors such as BASF, 3M Canada, and Norton, to name a few.

Craig Kirby, Business Improvement Manager at CCS, said of the event: “I think the biggest outcome of the meeting for us was that our members have embraced what we are doing, and what we are trying to achieve—ideas like creating the best customer experience for all.”

To show attendees what’s in store for the year ahead, this full-day networking event also featured a presentation by Mike Firman, Vendor Relations Manager of Auto Supply Chain, Ontario Region for Aviva Canada, a new insurance partner for CCS. Firman discussed Aviva’s new standard operating procedures (SOPs), up-to-date insurance guidelines, and provided a market overview. Wendy Hillier, of Hillier Consulting, also presented, speaking about market disruptors in the insurance world, preparing attendees for the potential pitfalls of 2018.

CCS is operated by Consolidated Dealers Co-operative based in Woodbridge, Ontario. The network is a new car dealer only collision repair organization and currently has 60 new car dealer collision centres in three provinces, representing more than 140 new car dealers across Ontario, Alberta and Manitoba. Further details about CCS can be found at

The organization will host its spring 2018 Performance Group Meeting on April 11-12 in Niagara Falls. The two-day event will be held in conjunction with ACE (Automotive Conference and Exposition) the Consolidated Dealers and Trillium Auto Dealers Associations (TADA) annual convention. Additional information can be found at

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