RELATIONSHIPS 101
Maintaining healthy partnerships is the ballet of bodywork By ALLISON ROGERS The overarching theme of this issue is relations; I’ll kick off my column with a cliche: if you’ve ever had any sort of relationship with another human being, you’ll know any relationship is a dance. The bonds in the collision repair space, however, present […]
GET OUT OF THE BOX
Unleashing innovative thinking Column by JAY PERRY “The problem is …” It’s a great start to a close-minded conversation, yet we hear it so frequently. We all tend to become hyper focused on a singularity about an issue we are dealing with. Let’s face it, businesses exist to solve problems—if there were no problems or […]
SAY WHAAAA?
Let’s debunk some common collision repair arguments Column by STEFANO LIESSI I engage with many technicians and managers in our shops across the country—not to mention, I also troll the odd forum and read the comments. In doing so, I have encountered some of the most outlandish, unsubstantiated, ridiculous remarks by various industry representatives. Some […]
ALL HAIL
PDR is coming of age Column by TOM BISSONNETTE I remember the first time I saw a technician performing paintless dent repair (PDR), it was back in the mid 1990s and it was totally mesmerizing to watch the dents disappear by pushing them out from the back side. Then the thought struck me: “What is […]
THE OEM IMPACT
Automakers and insurers are no longer stange bedfellows By DARRYL SIMMONS With Toyota’s recent foray to provide insurance to the U.S. market, the stage seems to be quietly getting set for the ultimate behemoth of consolidation and full cradle-to-grave control by the OEM. This trend, which has been accelerated by the COVID-19 pandemic and the […]
