SASKATCHEWAN | REGIONAL NEWS
PARTY IN THE PRAIRIES Calling all, far and near, 2022 SAAR Fall Conference tickets are here. Set to run over three days and jam-packed with some of the biggest names in the North American collision repair industry, the Saskatchewan Association of Automotive Repairers are all geared up for what they are considering their most ambitious […]
BRITISH COLUMBIA | REGIONAL NEWS
MAKING IT A BIG THING The public spectacle caused by a flaming Tesla in downtown Vancouver raised some red flags with Transport Canada, as the federal regulator’s collision and defect investigation team made an appearance on-scene as part of a newly launched probe into the vehicle. Transport Canada dispatched their team alongside local fire services […]
WHERE THE CASH IS AT
Five income-generating ideas for your collision repair facility Column by VENESSA DI VITO It’s crazy to think that every big brand that exists today—including Coca Cola, Ford, and McDonalds—first started out as a small business. Each entity once found itself in the exact same position as many of us to begin with; and yet, by […]
GETTING THE SHINE BACK
Part One: Investigating expectations Column by JAY PERRY When we embark on our careers, I believe most people could be assessed as idealistic. What I mean is that the vision of successfully interacting with customers is prominent in our thinking. We want to help everyone that comes to us. We are confident that we can […]
THE SYNTHESIS OF OUR INDUSTRY
Combining two or more distinct entities—a.k.a., just weld’er up Column by STEFANO LIESSI If I had $6.72 for every time I heard “my guy has been doing this for thirty years—this welding certification is a waste of time,” I would be independently wealthy. There are a lot of managers and owners that have fallen behind […]
THE KINDNESS DISRUPTION
Customer service in the current conundrum Column by CHELSEA STEBNER How’s the supply chain shortage hitting you these days? Let me guess— running into some snags? Holding onto vehicles that are unsafe to be driven? Getting unscheduled tow ins without a spot to put it in? Are your customers wondering why you’re booking out so […]
TEAMWORK MAKES THE DREAM WORK
Column by TOM BISSONNETTE … CONTINUED FROM PREVIOUS ISSUE Three months into the new business I was feeling bruised and battered. Down five staff members and working my tail off just to keep up I was lucky to have the remaining employees and my wife on my side. She was working part time at the […]
THE MOST IMPORTANT ADAS QUESTION
Are you in, or are you out? As a collision shop, maybe you do alignments; maybe you don’t. Should you? As a collision shop, maybe you do ADAS work; probably you don’t. Should you? You should. It’s your shop. Make it your work. Wheel alignments are traditionally among the highest-margin services a shop can perform. […]
SEEING DOUBLE
There’s a new Pfaff Autoworks in town Story by ALLISON ROGERS What’s nearly 4,500 sq. m., smells brand-new and sparkles all over? The new Pfaff Autoworks location in Markham, Ontario, of course. The company now touts two collision repair facilities—the other in Vaughan, Ontario—in addition to a portfolio of dealerships across the southern tip of […]
WALTER MORSE ON MERIT
Story by CHASE CLOUGH Walter Morse, owner of High Caliber Auto Collision & Repair and his team of skilled technicians have been servicing the people of the Creston Valley for 14 years. Located in Creston, British Columbia with a population of 5,600, the facility is nestled in a rural location with many surrounding small farming […]
