Category: CRM 20#6

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LOOK UP

Leave the Scrooge attitude in 2021 By ALLISON ROGERS It’s the most wonderful time of the year! At least, two years ago, that’s what we would’ve been crooning without a question of whether it rang true. Now, instead, we are bloated with challenges brought on by COVID: material increases, material shortages, rental car woes, wonky […]

December 8, 2021

Recycling

RECYCLING NEWS

Please welcome Dale Nagel (left) to the Saskatchewan Automotive Recyclers Association. GOOD DEAL FOR DALE The board of directors for the Saskatchewan Automotive Recyclers Association (SARA) has welcomed Dale Nagel of Dale and Lisa’s Farm and Auto to its ranks. All it took was some 20 abandoned vehicles showing up on his property circa. 1998 […]

December 8, 2021

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REGIONAL NEWS | ATLANTIC

IT TAKES A VILLAGE A Grand Falls-Windsor, Newfoundland, collision centre banded together to give a very special gift to a co-worker. When the team at CSN Precision Collision Automotive heard that their 18-year-old co-worker Logan LeDrew was due to get his driver’s license, the staff all pitched in to fix up one of the shop’s […]

December 7, 2021

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REGIONAL NEWS | QUEBEC

FRENCH FUNDING The Provincial Government of Quebec has announced its support of the Automotive Parts Manufacturer’s Association (APMA)’s Project Arrow concept car by providing financial support to companies involved in the vehicle’s development. The province will dedicate $1.4 million over 18 months to small- and medium-sized businesses that make connected or autonomous zero-emission automotive components […]

December 7, 2021

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ONTARIO | REGIONAL NEWS

CLOSE TO HOME Cystic Fibrosis Canada has presented its Future Leader award to Olivia Sottile, daughter of CARSTAR Brampton owner Frank Sottile, for her work at the shop’s Quest4CF event. The event featured a Halloween-themed scavenger hunt that saw participants scouring the nearby area in their vehicles in search of clues to a hidden chest. […]

December 7, 2021

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MANITOBA | REGIONAL NEWS

HALF A CENTURY SERVING Manitoba Public Insurance (MPI) celebrated 50 years in business on October 29, 2021, with the corporation’s first claim on a Volkswagen Beetle that had its tires stolen. “For the past five decades, we have been committed to serving Manitobans and delivering on our mission,” said Eric Herbelin, president and CEO of […]

December 7, 2021

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ALBERTA | REGIONAL NEWS

BACK FROM WHENCE YOU CAME In just a matter of days, British Columbia has become an isolated enclave on Canada’s west coast due to intense rainfall and flooding, leading to many of the province’s imported products being stuck in limbo in port warehouses. Among these delayed products are in-demand auto parts that were due for […]

December 7, 2021

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SASKATCHEWAN | REGIONAL NEWS

MEET ME IN MOOSE JAW SAAR has its sights set on Moose Jaw this year, as the repairers association gears up for its annual general meeting on March 11 and 12, 2022 at the Temple Gardens Hotel and Spa. “We are currently planning a fun event that will entertain and inform you while taking care […]

December 7, 2021

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BRITISH COLUMBIA | REGIONAL NEWS

A FRESH START Mike Hall’s “field of dreams” is a shadow of its former self, but that’s fine by the Rust Valley Restorers host as he plans to gear down his restoration business. In early October, Hall auctioned off all but 50 vehicles in his famous collection to give his family a little bit more […]

December 7, 2021

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TIME TO OWN THE MARKET

Get a fresh outlook on the world of automotive marketing Column by VENESSA DI VITO In my 18 years of automotive business coaching, I’ve had the privilege to travel across North America in my various corporate roles. I’ve set foot in well over 500 collision repair facilities in every province and (almost) every state; enough […]

December 7, 2021

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THE OXYMORON OF ARTIFICIAL INTELLIGENCE

As my mom would say, think before you do Column by STEFANO LIESSI We have come to the close of 2021, the Christmas season soon upon us, a time for humanity to put some extra effort forth to appreciate one another. The past two years have delt some definite challenges to many in the industry, […]

December 7, 2021

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ON THE UP

The road to greatness is never without trial Column by TOM BISSONNETTE I don’t want it to sound like everything was perfect at Dodge City. We still had our challenges dealing with employees, customers and insurance companies just like everybody else. Sometimes we were our own worst enemy. This was in the days of shops […]

December 7, 2021