IT ALL STARTS WITH YOU

Is it time for a national association? The Collision Repair Bureau might be the answer By DARRYL SIMMONS Now that we’re basically done with the pandemic—or have at least learned how to deal with it—all shops can get back to the real issues facing their business, namely profitability, sustainability, image building and attracting more qualified […]

BREAKING POINT

Let’s hope it doesn’t get there By DARRYL SIMMONS The response to my last column, “The Tipping Point” was a lot greater than I had expected. Thank you for sharing your concerns. Letters via email came from across the country and each one was saying the same thing. As a shop owner or manager, you […]

THE TIPPING POINT

It’s time we put our heads together— for the greater good of the industry I recently made a heated argument against some restaurant service staff making a case they deserve larger tips due to a decrease in wages spurred by COVID. Pardon me? Did I just hear that right? Did they really think everyone else […]