Business: Page 131

Collision Repair
Aftermarket Satisfaction: J.D. Power finds key service in customer satisfaction
Toronto, Ontario — Acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores; specifically those for full-service maintenance and repair or quick repair jobs, said a recent J.D. Power study. “Satisfaction is highest in all three segments among customers who receive recommendations for—and accept—additional work,” J.D. Power wrote. Satisfaction scores […]
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Collision Repair
Proudly Certified: AkzoNobel attains Top Employer for 2021
Amsterdam, Netherlands — AkzoNobel’s focus on engagement and employee well-being has paid off, as the company has received Top Employer certification in five markets: The United Kingdom, China, Brazil, United States, and the Netherlands.  “Focusing on employee well-being, engagement and development have helped ensure our continued success through all the unprecedented challenges in 2020,” said […]
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Collision Repair
Toyota Takes Top Spot: Automaker ranks as the top-seller globally
Toronto, Ontario – For the first time in five years Toyota claimed the title as the world’s top-selling automaker for 2020, overtaking Volkswagen Group.  Toyota saw its total sales fall 11 per cent in 2020, the sales include its subsidiaries Lexus, Daihatsu and Hino, coming to a total of 9.53 million units sold.  On the […]
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Business
New Launch: DCR Systems introduces the new licensing model
Columbus, Ohio — DRC Systems announced Friday, Jan. 22., that Keeler Motor Car Company is the first company to sign a licensing agreement that provides DRC systems’ full turnkey operating model in the United States. The licensing agreement is expected to accelerate the relaunch and future expansion of Keeler Collision in Latham, New York. “DCR […]
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Collision Repair
Hindsight is 2020: DesRosiers announces top 10 best selling cars of 2020
Richmond Hill, Ontario — No one can deny that 2020 was a year of upset and volatility in the automotive market.  The month of April saw a decline of 75 percent, the truck market approached 80 per cent share, and September was–for the first time in Desrosiers Automotive Consultants (DAC) history–the best-selling month of the […]
2020 year-end top ten cars
Business
Bringing in the Hardware: All-new Ford F-150 and Mustang Mach-E earn North American Utility and Truck of the year honours
Toronto, Ontario — Ford starts 2021 with not one, but two coveted accolades as the all-new, all-electric Mustang Mach-E and the all-new Ford F-150 claim the 2021 North American Utility and Truck of the Year. “This recognition for Mustang Mach-E and F-150 is validation not only for our brand, but also for our Ford team, […]
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Goodbye, Golf: Volkswagen ends hatchback production to make way for Electric ID Series
Ajax, Ontario — German automaker Volkswagen has announced the end of production efforts for the widely popular Golf hatchback, opening the door for the all-electric ID series in the U.S.  “Over four decades, the Golf has delivered a great value to American drivers,” said Hein Schafer, senior vice-president of product marketing and strategy for Volkswagen […]
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Help Wanted: GM Oshawa Assembly Plant is hiring
Oshawa, Ontario — General Motors (GM) is looking to fill a number of jobs ahead of the reopening of the Oshawa Assembly Plant.  GM is looking to fills jobs in engineering, management, skilled trades, and production.  Because the decision to move the plant in 2019 was highly contested by employees who would lose their job […]
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Missed Calibrations: adasThink unveils industry whitepaper
Toronto, Ontario ⁠— adasThink has unveiled its industry whitepaper revealing that 88 percent of calibrations are being missed in Canadian collision repair facilities.  According to the whitepaper, 85 of 100 estimates analyzed did not contain an entry for an ADAS calibration. The 100 estimates identified only 15 ADAS calibrations out of 122–bringing the total ADAS […]
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Big Debut: Cox Automotive to launch Complete Retail
Mississauga, Ontario — Cox Automotive announced today the launch of Complete Retail–a revolutionary end-to-end digital retail experience that allows consumers are retailers to complete the shopping a buying processes from anywhere.  Cox Automotive Complete Retail is underpinned by and serviced through a suite of the auto industry’s most recognized, trusted, and connected solutions: Autotrader, Dealer.com, […]
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Trustee the Board: CIECA unveils new Board of Trustees and 2020 award recipients
Toronto, Ontario — During the virtual CIECA board meeting on January 12, the organization’s Board of Trustees elected new officers for 2021 and announced the 2020 CIECA Award recipients.  “The CIECA Standards provide a great foundation for integration within the collision industry and our new initiative to develop CIECA API Standards will further simplify integration […]
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Tuesday Ticker: January 26, 2021
Toronto, Ontario ⁠— In this week’s Tuesday Ticker, PPG pummels its 2019 Q4 numbers, Fiat Chrysler and PSA make a final handshake and Axalta preps to unveil its full-year results for 2020. PPG powers through PPG has fourth quarter 2020 net sales of approximately US$3.8 billion, more than two percent higher versus the prior year. […]
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