Stefano LiessiFrom Stefano LiessiBusinessREPAIR THE BROKEN TELEPHONEColor Compass CorporationJune 16, 2025BusinessLet's Get Technical: Don't eat Elephants, it isn't good for the planetColor Compass CorporationThe sustainability of our industry is challenging, as we use many consumables, products and parts that are detrimental to the environment in many ways...April 16, 2025BusinessTHE HEART OF A GOOD REPAIRColor Compass CorporationWHY PROPER CALIBRATIONS ARE LIFESAVERSFebruary 28, 2025HomeTIME CRIMESColor Compass CorporationDON’T LET YOUR CUSTOMER SERVICE INDEX TURN INTO A CRIME SCENE INVESTIGATION Column by STEFANO LIESSI Customer service, customer satisfaction index and client service are all familiar phrases we hear every day. They are also words that are often touted boisterously by many that lack the actual skill to provide it. The irony of CSI […]December 13, 2024HomeTHE UNICORN FIX-ALL 2000Color Compass CorporationWHY SMART INVESTMENTS IN TECH AND MAINTENANCE OUTSHINE THE SEMA SPECTACLE Column by STEFANO LIESSI When you want to consider your return on investment (ROI)—and what better way to invest than buying the latest and greatest ‘Unicorn Fix-All 2000’?! It’s the answer to all of your problems. Of course, you want to make sure you […]October 16, 2024HomeTIME-TESTING TASKSColor Compass CorporationHOW TAKING THE TIME TO DEVELOP YOUR CRAFT WILL HELP YOU SPEED AHEAD OF THE GAME Column by STEFANO LIESSI Phrases like “The ten things you need to know,” “This is taking the internet by storm,” “The four top things that will change your life,” etcetera, are all too common. They reflect on our culture […]August 12, 2024HomeTHE STRUGGLE IS REAL, BUT IT DOESN’T NEED TO BECanadian Collision SpecialistSupporting future repairers is an industry-wide effort Column by STEFANO LIESSI I have been affiliated with the Skills Alberta competition for eight years now—ten if you include the years of having students participate. This year was different for me, an awakening in ways you could say about the need for continued industry support. For those […]June 19, 2024HomeGOOD MONEY AFTER BADColor Compass CorporationA whole lot more of less, is a whole lot of less Column by STEFANO LIESSI Are you feeling a wee bit stunted in your growth? Interestingly, from recent inquiries, I have been told on multiple occasions that shops are booking weeks and even months out. This information tells me—a neighbourhood leader in analytics—that growth […]April 11, 2024HomeBACK TO THE FUTURECanadian Collision SpecialistTwo steps forward and one step back Column by STEFANO LIESSI In 1899 there were three types of vehicles available to the public: steam, petrol and electric. Yes, you read that correctly; electric, back in 1899. Given the challenges with carrying water for steam and the wait time for the system to heat up—not to […]February 15, 2024HomeLOOKS GOOD FROM AFAR—BUT IT’S FAR FROM GOODCanadian Collision SpecialistWhen it comes to collision centres, don’t let looks be deceiving Column by STEFANO LIESSI Looks aren’t everything, but appearances are a vital part of your statement as a business. When we enter a dining facility, we don’t want to see cluttered tables with evidence of the prior patrons. I’m not interested in seeing what […]December 15, 2023Page 1 of 2Next Page
