Stefano LiessiFrom Stefano LiessiNewsTHE LEAST GRATIFYING IS INSTANT GRATIFICATIONColor Compass CorporationTHE LEARNING CULTURE HAS BEEN COMPROMISEDJune 22, 2026NewsLet's Talk: Ensuring Good Insurer RelationsColor Compass CorporationIn the collision repair industry, there has been some confusion and misinterpretation about who does what. Without clarity, we are all...April 8, 2026BusinessSwimming in the Mud: Confusion in the collision industryColor Compass CorporationIn the collision repair industry, there has been some confusion and misinterpretations on whose role is what, and without clarity...February 10, 2026BusinessLet's Get Technical: Procedurally speaklngColor Compass CorporationToronto, Ontario -- One of the tasks I occasionally handle is researching procedures on a special request basis. There are times when a customer may...December 22, 2025BusinessDead Winds: Those directly opposed to the direction of travelColor Compass CorporationToronto, Ontario -- The latest issue of Collision Repair focuses on the young leaders who are moving the industry forward—a monumental task, no doubt...September 23, 2025OperationsSOMEBODY SHOULD BE WATCHING OVER YOUColor Compass CorporationFOR THE GREATER GOODAugust 18, 2025BusinessLet's Talk: Repair the broken telephoneColor Compass CorporationToronto, Ontario -- All industries have conferences and trade shows. At these events, two major tasks occur: information delivery and networking. Pretty...June 16, 2025BusinessLet's Get Technical: Don't eat Elephants, it isn't good for the planetColor Compass CorporationThe sustainability of our industry is challenging, as we use many consumables, products and parts that are detrimental to the environment in many ways...April 16, 2025BusinessTHE HEART OF A GOOD REPAIRColor Compass CorporationWHY PROPER CALIBRATIONS ARE LIFESAVERSFebruary 28, 2025HomeTIME CRIMESColor Compass CorporationDON’T LET YOUR CUSTOMER SERVICE INDEX TURN INTO A CRIME SCENE INVESTIGATION Column by STEFANO LIESSI Customer service, customer satisfaction index and client service are all familiar phrases we hear every day. They are also words that are often touted boisterously by many that lack the actual skill to provide it. The irony of CSI […]December 13, 2024Page 1 of 3Next Page
