PAY, PERKS, AND CUSTOMER SERVICE

How the industry needs to change Column by NANCY ROLLAND Industry operators are going to have to treat their employees and their customers better if they hope to remain competitive. That was the message several hundred collision repair operators and suppliers heard loud and clear at the recent Southeastern Collision Conference in South Carolina. The […]

MONTREAL MEET-CUTE

Reunited at CCIF—and it feels so good Story and photos by ALLISON ROGERS Canadian industry stakeholders recently gathered for the Canadian Collision Industry Forum’s (CCIF) first event in two years, four months and three days—not that we were counting. CCIF chairman Paul Prochilo said all verticals of the industry were represented at CCIF Montreal: 51 […]

INSURANCE NEWS

FOLLOW THE MONEY An interactive map published by British Columbia’s provincial insurer delves deep into the specific intersections on Vancouver Island where the most auto collisions occur—incidentally, also giving shop owners a good idea of where to invest in advertising. According to the Insurance Corporation of British Columbia’s data, which is as recent as April […]

BUSINESS NEWS

AXES UP Members of southern Ontario’s aftermarket community unleashed their inner viking on a hot Saturday afternoon in July, as Treschak Enterprises raised $11,500 at its third annual Axes Up for the Fonthill Legion fundraiser. The afternoon of axe throwing, taken part in by a record 50 throwers this year, has become an annual tradition […]

INDUSTRY NEWS

BOOTS ON THE GROUND July 15 marked World Youth Skills Day, and this year the federal government put particular stress on addressing the labour gap soon to be left by Canada’s rapidly retiring workforce. In observance of the day, Minister of Official Languages and Minister responsible for the Atlantic Canada Opportunities Agency (ACOA), Ginette Petitpas […]

FINDING SUCCESS IN SUCCESSION

Succession planning is one of the most overlooked aspects of a business strategy By STEVE LEAL You’ve worked hard to build a flourishing business, earned the goodwill of your customers and are now wondering what happens to your legacy when you retire. How do you put your hard-earned business into the right hands and retire […]

Light Work: Altair Engineering honours automotive award winners in sustainability, lightweighting and recycling

Troy, Michigan — Information technology company Altair Engineering has released the winners of its tenth annual Enlighten award. These awards honour advancements in sustainability and lightweighting initiatives. Presented in conjunction with the Centre for Automotive Research (CAR), the Enlighten award also recognizes advancements in carbon footprint, water and energy consumption reduction, as well as material […]