By Mike Davey

Toronto, Ontario -- January 30, 2012 -- Audatex Canada is making a major investment in human capital and driving innovations that will increase profit and efficiencies in collision repair centres. Those were the key points of the message delivered to collision repairers, prominent insurance partners and other stakeholders at the Audatex Canada Customer Summit at the Sheraton Toronto Airport Hotel on Friday, January 27.

The purpose of the Audatex Customer Summit was to demonstrate the new products and services that Audatex has scheduled for release in Canada over the coming weeks. The company set up several work/demo stations in different rooms at the hotel, allowing attendees to spend as much time as necessary at one station before moving on to the next. Each station was staffed by a Senior Product Manager to ensure all questions about the new and updated offerings were answered. 

Anthony Giagnacovo is the Managing Director of Audatex Canada. He says that the company has made a commitment to delivering high-quality and superior support to customers throughout Canada.

“We’re investing heavily in our Canadian support team,” says Giagnacovo. “When you call our support line, you’re talking to a Canadian, someone who understands the Canadian market and its unique issues. We’ve got support people lined up from Vancouver to Halifax. We’re covering the entire country.”

In addition to setting up dedicated support for its Canadian customers, Audatex also announced several new and updated products at the Customer Summit. Giagnacovo says one of the strengths of the Audatex offering is the company’s global reach.

“We process over 30 million claims per year world wide for over 75,000 customers,”says Giagnacovo. “We operate in 60-plus countries, and that allows us to draw best practices from all over the world. We can talk to France, UK , Belgium, China, Japan, the Americans, the Italians and so on. It allows us to aggregate the very best solutions for our customers.”

Although innovation may be on the Audatex mandate, Giagnocovo makes it clear that the company is not innovating simply for the sake of change.

“We’re innovating for the sake of our customers’ profits,” says Giagnacovo. “Our commitment is to provide our customers with a return on investment between 4-to-1 and 8-to-1. It’s not just about software. It’s about understanding the market, and that’s what we deliver.”
 
Audatex Highlights: 

· APU is now fully integrated into Audatex Estimating, offering real-time parts availability, quality rating, pricing and procurement. According to Audatex, the benefits are already being realized by Canadian insurers.

· AudaVIN is a new addition to the Audatex offering. It’s a unique, automated vehicle identification service which integrates with AudaEnterpriseGold, the company’s vehicle damage assessment and claims management solution. Audatex says the service complements and enhances the estimating process by providing detailed vehicle model and derivative information which enables increased estimate accuracy and improved efficiency when identifying required parts.

· iAutoFocus is Audatex Canada’s new and robust collision repair centre management software.

· Insight Reporting is the most powerful analytics tool available today, according to Michel Caron of Audatex. Part detail reporting and Shop Reports will be introduced in 2012.

· Repair Status allows for the monitoring of vehicle repair status throughout the process. This is a new Audatex offering currently in pilot with a major U.S. carrier. It will be available in Canada early 2012.

· AutoWatch is a recent Audatex acquisition which will provide a consumer portal to the repair status process. The software is available in both French and English.

Audatex has also announced that the company plans to roll out a new replacement vehicle locator service in early 2012.

For more information on Audatex, please visit audatex.com.

Please click here for photos of the event!