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Collision Repair Magazine
Goff's Curtain Walls
Fix Auto
AWX from Sherwin-Williams
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NEWS
PERFORMANCE WORLD: CANADA’S LARGEST INDOOR CAR SHOW
Performance World Custom Car and Truck Show is the largest indoor custom car show in Canada. It’s so big that Sherwin-Williams had a booth larger than some whole trade shows. During the event, the I...
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NEWS
FIRST ISSUE OF AUDATEX DIRECTIONS NOW AVAILABE
Audatex has released a new quarterly collision repair publication, Audatex Directions. The publication is designed to provide insurers and repairers with in-depth trends and analysis on the auto physi...
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Volume 7 Issue 2
New articles...
PUBLISHERS PAGE
TrustMatters
Well, it’s finally official. For those who doubted, hopefully you’ll come to your senses. For those who still don’t believe, do so at your own peril. The federal government has published in the Canada Gazette, the proposed Volatile Organic Compound (VOC) Regulations we’ve heard so much about. Waterborne, however, isn’t the only big change going on in ...
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POINT BLANK
LooksGreat! - In welding that doesn’t count for much.
We need to take heed; it is imperative that the collision industry as a whole stops proc rastinating about staying up on the times. It’s simple. To stay competitive, your business must invest in training. We need to do whatever it takes to get the insurers on board, and have them prove it by contributing to the mission. They could do this by injecting money into training initiatives. It wouldn’t be fair to place the entire burden on the insurers, though. You, as a shop owner, must also inves
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HEALTH & SAFETY
RootCause - Investigation will find out why an accident happened.

The costs associated with industrial accidents are huge. This is true both financially and in more personal, human terms. It is generally accepted that the true cost of an accident, including indirect costs, can be ten times the actual compensation premium paid out. After an industrial accident, it is important to investigate the circumstances and try to determine the immediate and, even more important, the root causes of the incident.
Imagine a scenario where an apprentice auto body worker goes

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WHO’S DRIVING?
StayYoung - It will help you live the ideals of continuing education.

Continuing education is a self-explanatory term, yet so many people treat it differently than its evident
meaning. Continuing education is a non-ending learning process. What surprises me to this day some folks feel they have “arrived” when it comes to what they need to know in business. I recently conducted a seminar for a
group of industry professionals. Obviously, they were in the audience learning so they understand the concept of continuously upgrading their skills.What surprised them was
...
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NEWS
“PREMATURE AWARENESS DAY” DECLARED

Many people in the collision repair industry already know about the great work the Linden Fund doesraising money to fund neonatal intensive care units through the purchase of specialized medical equipment as well as providing comfort and convenience to infants in care and their families. Now the Ontario legislature knows as well. Newmarket-Aurora MPP Frank Klees declared March 19, 2008, “Premature Awareness Day,” dedicating it to the children who are born pre-term or prior to 37 weeks of pre

...

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NEWS
SHORTAGE OF LABOUR IN ONTARIO WORSENS
The Canadian Federation of Independent Business is renewing its call for Ontario to overhaul its apprenticeship programs in light of new research showing record levels of concern over the shortage of qualified labour.
CFIB’s latest Help Wanted report showed that the national long-term vacancy rate rose to 4.4 per cent in 2007 from 3.6 per cent the previous year, meaning 309,000 jobs went unfilled. Ontario’s rate jumped to 3.5 per cent
from 2.6 per cent. Long-term vacancies increased in every s
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NEWS
PPG AND SUMMIT SOFTWARE ANNOUNCE PARTNERSHIP
PPG Canada and Summit Software Solutions are pleased to announce their new preferred vendor partnership. The partnership gives the PPG CertifiedFirst network of collision repair centres access to the complete line of
Summit products and services. “From our customers who are already using the Summit software we’ve had great
feedback,” says Jeffery Murphy, marketing programs manager for PPG. “Summit’s systems allow collision repair centre owners and managers to track almost anything. Their...

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NEWS
SPECIAL WASTE PLAN CALLS COMPANIES TO ACTION

Companies that make and market chemical products (manufacturers and first importers) such as paint, oil filters, batteries and antifreeze have until July 1, 2008 to adhere to Ontario’s new regulations laid out in the Municipal Hazardous or Special Waste (MHSW) Program Plan. The MHSW Plan, approved in February 2008 by the Ontario minister for the environment, is designed to reduce environmental degradation caused by hazardous waste disposal in municipalities. In its first year, it aims to recov
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RECYCLING
Feedback - CSI reports empower the recycling industry.
The auto recycling business is transforming itself to better serve the collision repair industry and we are doing it with your help. Every quarter, each Gold Seal auto recycler submits a list of its top 75 customers for an independent survey by Customer Research Inc. These surveys are becoming the most valuable resource we have to teach us about our customers’ experience. This ultimately leads to greater levels of service to our most important customersprofessional repairers. The Automobile Re
...

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MANITOBA MATTERS
SkillsOlympics - Attracting gold medal skills to the collision repair industry.

It’s no secret that Canada is suffering from a shortage of skilled tradespeople. Just about every corner of the country is crying out for more qualified, well-trained workers. Filling this need is one of the biggest
challenges our economy faces and it’s why Manitoba Public Insurance has been a long time supporter of the annual
Skills Manitoba competition. This year, nearly 500 students from high schools, colleges and apprenticeship programs competed Olympics-style for gold, silver and bronze m

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VIEW FROM THE WEST
FedUp - Excuse me, but your foot is on my neck.
It has always been my dream to own my own business. To me, being a business owner is one of the highest callings and an esteemed vocation. I love it. You put it all on the line. There is no safety net or guarantee. In return, if you do the right things, I believe the business owner should be rewarded both financially and with a tremendous
sense of accomplishment. I didn’t really choose the collision industry as a profession; it found me in the early 80s when interest rates were in the 20 per ce
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RECYCLING FEATURE
30 Years of Serving Repairers - Carcone’s Auto Recycling has continued to advance over its long history.
Change is a constant in the collision repair industry, and no less so than in the automotive recycling business. Carcone’s Auto Recycling has been in the forefront of that change since the doors first opened in 1978.
Located in Aurora, ON, Carcone’s Auto Recycling celebrates its 30th anniversary this year. The business was founded by Tony Carcone, father of the current owner, Mike Carcone. Although Carcone’s Auto Recycling has been in the same location since first opening for business, the
...

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SMOOTH FINISH
Painting Without Paint - Virtual reality leaves video games and enters refinish training.

The latest in technology is allowing students to learn and practice their skills without ever wasting a single drop of paint. Designed and built at the Iowa Waste Reduction Center (IWRC), the new technology is called the VirtualPaint System. Currently being used by the military and in a number of educational institutions across North America, this technology not only eliminates the need for a paint booth and safety equipment, but also does away with hazardous waste and emissions generation. Prov

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WOMEN OF THE INDUSTRY
Forward Thinking - Athena Hilts of Fix Auto made learning her first goal.
Athena Hilts knows what it’s like to be the new kid on the block. When she started at Fix Auto, not only was the company new to the Ontario market, Hilts herself was brand-new to the industry. She regularly talks to franchisees who have owned their shops for 20 or even 25-plus years. “When I say that I’ve been in the collision repair industry for six years, that’s nothing!” she says with a laugh. Her days are busy. As the director of sales and marketing, she often has to ask herself ...
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WELDING SPOTLIGHT
Pursuing Perfection - Welders come in a variety of options. Which one is right for your shop?

Defects in workmanship can give any shop owner nightmares. But when it comes to weld integrity, the matter becomes deadly serious. Although staying up-to-date in welding equipment can be a major investment, it can also pay dividends in the form of increased confidence and the ability to handle the latest materials. Any discussion of the latest and greatest in welding will almost always turn to resistance spot welding, although as a process it can hardly be considered new (see Spot History). No m
...
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SHOP PROFILE
Same Tools, Different Goals - The AutoDream Group was built with customization in mind.
From the moment you walk through the door, you can tell the AutoDream Group is a different kind of shop. For one thing, they don’t focus exclusively on repairing cars. Instead the focus is on restoring vehicles and modernizing classic rides. Located at 4605 Kent Drive in Niagara Falls, ON, the AutoDream Group has a lot to boast about. The facility, which regularly takes home awards from car shows across North America, is spacious and well-equipped, but if you ask general manager Glenn Berglund
...

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INDUSTRY EVENT
Enhancing Repair
The Women’s Industry Network (WIN) began with the goal of enhancing the collision repair industry, and the role of women within it, through education, networking, and sharing of resources. This year WIN met at the Westin O’Hare Hotel in Chicago, IL. The event drew together over 130 women from all aspects of the auto claims economy. One highlight from the meeting was a thought provoking presentation by Susanna Gotsch, director/industry analyst for CCC Information Services, who discussed curre...
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WATERBORNE
Ounce of Cure - With waterborne, drying times are all about air flow.
Recently, we started a new series of articles designed to give specific answers to the questions surrounding waterborne application. Every article in the series will feature an interview with a representative of one of
the major paint companies on a specific area of waterborne application. In this issue, Collision Repair magazine’s
editor, Mike Davey, speaks with Patrice Marcil, Dupont Performance Coatings’
training manager.
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RECYCLING NEWS
RECYCLING NEWS

ONTARIO AUTO RECYCLERS AWARD SCHOLARSHIPS

The Ontario Automotive Recyclers Association (OARA) has announced the recipients of the 2008/2009 OARA scholarships. Congratulations go out to Victoria May Blom, daughter of Martin Blom f rom 400 Auto Wreckers; Cay l a Ev Austin, daughter of Patricia Austin from Autoland of Delhi, and Mirjam Sara Hug, an employee at Schneider’s Auto Wrecking in West Perth, ON. Each recipient will receive $1,000 to start or further their post-secondary education. OARA w

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APPOINTMENTS
APPOINTMENTS

SENIOR STAFF APPOINTMENTS AT AIA CANADA 

AIA President Marc Brazeau is pleased to announce the addition of two new senior level employees to the Aftermarket Industries Association (AIA) team. Effective in 2008, Steve Houle is the director, national business development and Mireille Schippers is now manager, member and industry relations.
“The needs of our members, as well as the landscape within which we operate, are evolving,” says Brazeau. “Steve and Mireille bring with them the skills an
...
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