|Talent Scout - Joy Skinner excels at getting the best from her staff.|
|Wednesday, 10 December 2008 12:44|
After spending some time talking with Joy Skinner of Industrial Park Collision, located in Orilla, ON, it’s apparent why she deserves the awards she's received. A phenomenal business owner, she exudes an almost tangible attitude of “nothing is impossible.”
The new building will function as the repair centre for Industrial Park Collision, while the paint, prep and detailing operations will stay in the original building, along with the collision repair facility’s offices.
“Our staff worked for 15 years in a 6,000 square foot area without complaining all the while growing the business,” says Joy.
The new facility boasts 12,000 square feet of floor space, 12 independent heavy collision bays and is built around an open space concept.
Communication lines run between the two buildings, making sure that all staff can easily stay in contact.
A person capable of handling challenges, Joy suffered several setbacks in her life in the last decade, hard knocks that would cause many to consider giving up such a demanding business. The greatest setback in her life happened when her husband suffered an unfortunate accident that resulted in brain injury.
Using the same methodology she's used to build her business, Joy realized if she was going to survive these massive life changes, she had to plan. She has gone forward by focusing on one thing at a time.
Joy has an exceptional ability to spot and nurture talent in her employees. The duration they stay at Industrial Park speaks for itself. It's also because she really cares about her employees and it’s apparent that they care about her just as much.
Joy creates success stories in her employees. Katherine Lambert started three years ago as an assistant in maintenance. Now she is head detailer and three months ago became a parts receiver. Just one example of Joy’s style of managing her employees.
“We have to recognize what makes us successful. It’s our employees,” says Joy, who practices what she preaches. “We’re paying for the education of our employees. It’s an investment, not a risk.”
Some shop owners may fear that after a technician is more highly trained, they will leave the shop. Not Joy.
“I believe that we provide a stimulating and challenging environment where our employees want to stay,” says Joy.
Employees like Rick, the Shop Foreman who has been with the company for 12 years, or the General Manager, Michael Repath who has been with the shop for 17 years.
Joy is committed to being the best at all things. That committment shows in her dedication shows to her employees, her business and her family. crm
Win with WIN!
If there is anyone who still scoffs at the idea of women working in the collision repair industry, the Women's Industry Network (WIN) will soon put an end to that. WIN is a non-profit organization promoting leadership, growth and networking among women in the industry.
|Last Updated on Wednesday, 10 December 2008 12:53|